Payment Policy - terragems.shop

Last updated: January 14, 2026

At Terra Gems, we are committed to providing a safe and seamless shopping experience. This Payment Policy outlines the payment methods we accept, how transactions are handled, and what you can expect when making a purchase.

Secure Checkout

Your payment security is our first concern at Terra Gems. To safeguard your payment and personal information during transmission, we use industry-standard SSL (Secure Socket Layer) encryption. By replacing sensitive payment details with a unique, non-sensitive identifier, tokenization technology ensures the safety of every transaction. Your payment information is managed according to the highest security standards through our payment processing partners’ compliance with PCI-DSS (Payment Card Industry Data Security Standard). To further prevent unauthorised access, your credit card details are never stored on our servers.

Accepted Payment Methods

PayPal – For your convenience, Terra Gems securely accepts payments through PayPal. All transactions are handled using PayPal’s encrypted and protected payment system, ensuring a safe checkout experience.

Additional Payment Options – From time to time, we may introduce extra region-specific or promotional payment methods to improve your shopping experience.

Visible at Checkout – All available and active payment methods will always be clearly shown during the checkout process.

Currency Information

All transactions on Terra Gems are processed in US Dollars, ensuring clear and consistent pricing for our customers.

Order Confirmation

Once your purchase is successfully completed, you will receive an order confirmation email containing all transaction details. If you do not see this email within a few minutes, please check your spam or junk folder, or contact our support team for assistance.

Troubleshooting Payment Issues

We advise taking the following actions if you run into any issues when checking out:

Verify all of your card information again, including the number, billing address, CVV code, and expiration date.
Make sure your card is approved for both international and internet purchases, and that there are enough funds available on it.
Verify with your bank that your card is unblocked and unrestricted.
Try using a different device, clearing the cache on your browser, refreshing the page, or using private or incognito browsing.

Authorization and Verification

Before any payment is completed, every order goes through an authorization and verification process to ensure the transaction is valid and secure. Your order is only processed further once all verification steps are successfully completed. If any detail does not match or fails the security check, the payment may be declined automatically for your protection.

Taxes and Duties

All applicable taxes will be shown clearly at checkout before you complete your purchase. If your order is being delivered internationally, your country’s customs department may apply additional fees such as import duties, local taxes, or handling charges. These charges are not collected or controlled by Terra Gems and must be paid directly by the recipient at the time of delivery.

Policy Updates

This Payment Policy may be updated or modified at any time by Terra Gems without prior notice. We recommend reviewing this page periodically to stay informed about any changes.