Frequently Asked Questions — Terra Gems

Below are answers to some of the most common questions our customers have.

1. How do I place an order?

Orders can be placed directly through our website by selecting the products you want and following the checkout process.

2. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure online payment methods.

3. Can I modify or cancel my order?

Yes, you can modify or cancel your order within 24 hours of placing it by contacting our support team at terragemsofficial@gmail.com.

4. How long does shipping take?

Shipping times vary depending on your location. Domestic orders usually take 3–7 business days, while international orders can take 7–21 business days.

5. Do you offer international shipping?

Yes, we ship worldwide. Shipping fees and delivery times vary depending on the destination.

6. How can I track my order?

Once your order ships, you will receive a tracking number via email to monitor your shipment.

7. What is your return and exchange policy?

We offer returns and exchanges within 30 days of receiving your order. Items must be in original condition. Contact terragemsofficial@gmail.com for assistance.

8. Are your gemstones ethically sourced?

Yes, we ensure all our gemstones are ethically sourced from trusted suppliers who follow responsible mining practices.

9. How can I care for my jewelry?

We recommend cleaning your jewelry regularly with a soft cloth and avoiding exposure to harsh chemicals or extreme heat.

10. Do you offer gift wrapping?

Yes! Gift wrapping is available at checkout for select items.

11. Can I request a custom jewelry piece?

Absolutely. Please contact our team at terragemsofficial@gmail.com to discuss your custom design.

12. How do I contact customer support?

You can reach us 24/7 via our contact form on the website or directly at terragemsofficial@gmail.com.

13. What should I do if I receive a damaged item?

If your order arrives damaged, please email terragemsofficial@gmail.com with photos, and we will assist with a replacement or refund.

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