Whether you have questions about a product, your order, shipping, returns, or anything else the Terra Gems team is ready to assist you.

Get in Touch

Support Email:
support@terragems.shop. We aim to respond within 24–48 hours, Monday to Friday.

Live Chat Support:
Our live chat support is available during business hours. Simply click the chat bubble at the bottom right of your screen to start a conversation with one of our friendly support representatives. If no agent is currently online, feel free to leave a message we’ll get back to you via email as soon as possible.

Connect with Us on Social Media

Stay up to date with our latest products and exclusive promotions by following us on social media:

  • Facebook: Join our community for updates and stories.
  • Pinterest: Discover curated boards and Jewellery inspiration.
  • YouTube: Check out our latest videos on our YouTube channel.

Order or Shipping Inquiries

If you’re contacting us about an order, please include:

  • Your Order Number
  • The Email Address used at checkout
  • A brief description of your concern

Send Us a Message

    Reach Us

    Business Name: Terra Gems

    Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)

    Email: support@terragems.shop

    Business Address: 64850 Glacier View Dr, Bend, OR 97701, USA