Terms of Service — Terra Gems

Welcome to Terra Gems! By accessing or using our website (www.terragems.shop) or purchasing our products, you agree to comply with and be bound by the following Terms of Service (“Terms”). Please read these Terms carefully before using our services. If you do not agree to these Terms, please do not use our website.

1. Acceptance of Terms

By using Terra Gems’ website, you acknowledge that you have read, understood, and agree to these Terms, our Privacy Policy, Payment Policy, Shipping Policy, and Return & Refund Policy. These documents form the legal agreement between you and Terra Gems.

2. Eligibility

You must be at least 18 years old to use this website or make purchases. By using the website, you represent that you meet this eligibility requirement.

3. Account Registration

To place an order, you may need to create an account. You agree to:

  • Provide accurate, current, and complete information.
  • Maintain the security of your account credentials.
  • Notify us immediately of any unauthorized use of your account.

4. Product Information

Terra Gems strives to display accurate product information, including descriptions, pricing, and availability. However, we do not guarantee that product details, colors, or images are 100% accurate due to variations in monitors, devices, and natural product differences.

5. Order Acceptance and Payment

All orders are subject to acceptance and availability. Terra Gems reserves the right to refuse or cancel any order at our discretion. Payment must be completed in full using the accepted payment methods listed in our Payment Policy. Orders will not be processed until payment is confirmed.

6. Pricing and Taxes

Prices are displayed in USD and are subject to change without prior notice. Sales tax, customs duties, and other charges may apply to orders, especially for international shipments. You are responsible for paying these additional charges.

7. Shipping and Delivery

Shipping is handled according to our Shipping Policy. Estimated delivery times are provided for reference only and are not guaranteed. Terra Gems is not liable for delays caused by carriers, customs, or other unforeseen events.

8. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy. By placing an order, you agree to comply with the procedures outlined in that policy.

9. Intellectual Property

All content on Terra Gems’ website, including text, graphics, logos, images, and designs, is the property of Terra Gems or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without express written permission.

10. Prohibited Conduct

By using this website, you agree not to:

  • Engage in fraudulent or illegal activities.
  • Copy or distribute our content without permission.
  • Interfere with the website’s security, functionality, or other users’ experience.
  • Use the website to transmit harmful, offensive, or inappropriate content.

11. Limitation of Liability

Terra Gems is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our website, products, or services. This includes, but is not limited to, errors in product descriptions, delays, or unauthorized access to your personal information.

12. Disclaimer of Warranties

All products and services are provided “as is” without warranties of any kind, either express or implied. Terra Gems does not guarantee that our website or services will be error-free or uninterrupted.

13. Governing Law

These Terms are governed by the laws of the State of Oregon, USA, without regard to its conflict of law provisions. By using this website, you consent to the exclusive jurisdiction of the courts in Oregon for any disputes arising from these Terms or your use of the website.

14. Changes to Terms

Terra Gems reserves the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on the website. Continued use of the website constitutes your acceptance of the updated Terms.

15. Contacting Us

If you have questions, concerns, or disputes regarding these Terms, please contact our customer support team. We are available 24/7 to assist you.

Contact Information