Shipping Policy — Terra Gems

At Terra Gems, we are committed to delivering your orders quickly, safely, and reliably. This Shipping Policy outlines our shipping methods, estimated delivery times, international shipping guidelines, and other important information regarding your order shipment.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday) after the order is placed. Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email once your order is shipped.

2. Domestic Shipping

For orders within the United States:

  • Standard Shipping: 6–8 business days
  • Expedited Shipping: 5–7 business days

Shipping times may vary based on location, weather conditions, and carrier performance.

3. International Shipping

We offer worldwide shipping. Delivery times vary depending on the destination country and customs processing: typically 7–21 business days. Customers are responsible for any customs duties, import taxes, or additional fees.

4. Shipping Costs

Shipping costs are calculated at checkout based on order weight, dimensions, shipping method, and destination. Free shipping promotions may apply for certain orders, as indicated on our website.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment through the carrier’s website. For assistance with tracking, contact us at terragemsofficial@gmail.com.

6. Shipping Restrictions

Terra Gems currently ships to most countries worldwide. However, certain regions may have shipping restrictions due to carrier limitations or local regulations. If your location is restricted, we will notify you and provide alternative options.

7. Delays and Lost Packages

While we strive to ensure timely delivery, delays may occur due to weather, customs inspections, or carrier issues. If your package is lost or significantly delayed, please contact our support team immediately, and we will assist in resolving the issue.

8. Damaged or Incorrect Shipments

If your order arrives damaged or you receive incorrect items, please contact us within 7 days of receiving your package at terragemsofficial@gmail.com. We will guide you through the return, exchange, or replacement process.

9. Contacting Us

For any shipping-related inquiries, including tracking, delays, or issues with your order, our customer support team is available 24/7. Reach us at terragemsofficial@gmail.com or call 123 456 7890.

Contact Information