Payment Policy — Terra Gems

At Terra Gems, we are committed to providing secure, reliable, and transparent payment options for all our customers. This Payment Policy outlines the payment methods we accept, the procedures for processing payments, and important guidelines regarding billing, refunds, and security.

1. Accepted Payment Methods

We accept a variety of secure payment methods to ensure a smooth checkout experience:

  • Major credit and debit cards including Visa, MasterCard, American Express, and Discover.
  • PayPal for convenient and secure online payments.
  • Other secure digital payment methods supported at checkout (if applicable).

2. Payment Processing

All payments are processed securely using encrypted payment gateways. Your payment details are never stored on our servers. Transactions are verified to prevent fraud and ensure that your orders are processed correctly. Once a payment is completed, you will receive a confirmation email with your order and payment details.

3. Order Confirmation

After successful payment, your order is automatically confirmed. Please review the confirmation email to ensure that all details, including shipping address, products, and quantities, are correct. If any information is incorrect, contact our support team immediately at terragemsofficial@gmail.com.

4. Security and Fraud Prevention

Terra Gems takes the security of your payment information seriously. We implement industry-standard security measures, including encryption and secure servers, to protect your data. All transactions are monitored to prevent fraudulent activities and unauthorized payments.

5. Payment Failures

If a payment is declined or fails, you will be notified immediately. Common reasons for payment failure include: insufficient funds, expired card, or incorrect billing information. You may retry the payment using the same or a different payment method. If you experience issues, contact our support team at terragemsofficial@gmail.com.

6. Partial or Split Payments

Terra Gems does not currently support partial or split payments unless explicitly stated during a promotion or special offer. Full payment is required at checkout to complete the order.

7. Refunds and Returns

Refunds are processed in accordance with our Refund Policy. If you are eligible for a refund, the amount will be returned to your original payment method. Processing times may vary depending on your bank or payment provider.

8. Taxes and Additional Charges

Prices displayed on Terra Gems include applicable sales taxes where required. Any customs duties, import taxes, or other fees for international shipments are the responsibility of the customer and are not included in our pricing.

9. Payment Disputes

If you have a dispute regarding a payment, please contact us immediately. We will work with you to resolve the issue fairly and promptly. Communication with your payment provider may be required to complete the resolution.

10. Contacting Us Regarding Payments

For any questions or concerns about payments, declined transactions, or refunds, please reach out to our support team at any time. We are available 24/7 to assist you.

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