Privacy Policy — Terra Gems

At Terra Gems, we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains what information we collect, how we use it, and the steps we take to protect it when you use our website or purchase our products.

1. Information We Collect

We may collect the following types of information from you:

  • Personal Identification Information: Name, email address, phone number, shipping and billing addresses.
  • Payment Information: Credit card or PayPal details (processed securely via third-party gateways).
  • Order Information: Products purchased, purchase history, and delivery preferences.
  • Website Usage Information: IP address, browser type, device information, pages visited, time spent on pages, and interactions with the site.
  • Marketing Preferences: Subscription choices and communication preferences.

2. How We Use Your Information

We use your information for purposes including but not limited to:

  • Processing and fulfilling your orders accurately and efficiently.
  • Providing customer service and responding to inquiries.
  • Sending transactional messages, such as order confirmations and shipping updates.
  • Sending promotional emails and newsletters, if you have opted in.
  • Analyzing website usage to improve products, services, and user experience.
  • Preventing fraud and ensuring the security of our website and transactions.

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share information with:

  • Service providers who help us process payments, deliver products, and provide customer support.
  • Law enforcement or government authorities when required by law or to protect our rights and the rights of others.
  • Business partners or affiliates only with your consent or in anonymized form for marketing or analytics purposes.

4. Cookies and Tracking Technologies

Terra Gems uses cookies and similar tracking technologies to enhance your browsing experience, remember preferences, and understand website usage. Cookies may include:

  • Essential Cookies: Required for website functionality and security.
  • Performance Cookies: Collect anonymous data on website performance and usage trends.
  • Marketing Cookies: Help deliver personalized promotions and offers.

You can control cookies through your browser settings or opt out of certain tracking technologies.

5. Third-Party Links

Our website may contain links to third-party websites. Terra Gems is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing information.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

You have rights regarding your personal data, including:

  • Accessing the personal information we hold about you.
  • Requesting correction or deletion of inaccurate or outdated information.
  • Opting out of marketing communications.
  • Restricting or objecting to certain types of processing.
  • Data portability requests, where applicable by law.

To exercise your rights, please contact us at terragemsofficial@gmail.com.

8. Security Measures

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to safeguard your data, no method of transmission over the internet or electronic storage is 100% secure.

9. Children’s Privacy

Terra Gems does not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it immediately.

10. International Users

If you are accessing our website from outside the United States, please note that your information may be transferred and stored in the U.S., where privacy laws may differ from those in your country.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or website features. The updated version will be posted on this page with a revision date.

Contact Information

If you have questions about this Privacy Policy or how your data is handled, you may contact us: