At Terra Gems, we want your shopping experience to be easy. Below you’ll find the answers to some of the most common questions about our kids’ Jewellery.

What kind of products do you sell?

We specialize in Jewellery for kids. Our collection includes Jewellery built for fun, safety, and long term use.

Do you ship internationally?

Currently, we offer shipping within the United States only. We do not ship internationally at this time.

How long does shipping take?

Delivery within the USA typically takes 5–8 business days, depending on your location. Once your order ships, tracking details will be sent to your email.

What payment methods do you accept?

We accept:
PayPal

Is the Jewellery safe for kids?

Our Jewellery include features to help provide a safe experience and are carefully selected for quality.

What is included in the package?

  • 1 × Jewellery (main unit)
  • 1 × User manual with safety instructions
  • Additional accessories (if applicable to the selected model)

Can I return or exchange an item?

Yes, we accept returns within 14 days of delivery if the item is unused, in original packaging. Please see our Returns & Refund Policy for complete details.

What if I receive a damaged or defective product?

Please email support@terragems.shop within 48 hours of delivery with your order number and clear photos of the issue. We’ll assist you right away.

How do I track my order?

Once your order is shipped, you’ll receive a tracking number by email. You can use that number to track your package through the carrier’s website.

Still have questions?

We’re happy to help. Just send us an email at support@terragems.shop and our team will get back to you within 24–48 hours.

Reach Us

Business Name: Terra Gems

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)

Email: support@terragems.shop

Business Address: 64850 Glacier View Dr, Bend, OR 97701, USA